Frequently Asked Questions

Yes, absolutely. Genesa Limited, the company running IDBadging.co.uk, has been trading since 1988. We are a real “bricks and mortar” company and our office and warehouse is based in Tonbridge, Kent.

We use SSL certificates with the highest grade of encryption (256 bits) to protect the information exchanged between our server and your PC when you make your purchases or log into your account. If you use a modern web browser such as Internet Explorer (version 7 or later) or Mozilla Firefox (3.6 or later) when you visit a secure page on our site you will see a green address bar with our Company name on it:

IE 7+

Firefox 3.6+

You can also easily verify the authenticity of our web site at any time; just point the mouse over the red “Corner of Trust” in the bottom right corner of your web browser on any page of our site. A pop-up window will appear showing our company name and address and the current time and date. The data that you see is provided by an independent and trusted third party source.

Absolutely. We do not store or process your card details on our systems. When you make a payment for your purchase you enter your card details (including your Verified by Visa™ or MasterCard Securecode™ password) directly on the HSBC Secure ePayments web site. Those details are not accessible to us in any way.

We offer free UK Mainland delivery for all orders. All stock items are usually delivered within 3 to 5 working days. If items are required urgently, we also offer guaranteed next day delivery for an extra charge. The exact cost depends on the weight of the package and the destination; the delivery charge will be calculated at the checkout stage and added to your order total. Please note that HMRC VAT rules require us to add VAT to the delivery charges.

In order to guarantee next day delivery orders must be received before 3pm Mondays to Thursdays and before 2pm on Fridays. Orders received on a weekday but after the cut-off time, or at the weekend or on a Bank Holiday will be processed the next working day.

Please note that next day delivery is unavailable for certain destination postcodes; in this case 2-3 days delivery will be offered instead. The following table summarises the delivery options available:

(*) Most items can be dispatched via our Free 2-3 day standard delivery service; however in rare circumstances this is not possible. If that is the case, and you live in one of the areas not served by our Next day delivery service, please call us for a quotation.

We regret to inform you that at this time we are only able to deliver to addresses in Mainland UK. We do not accept Overseas orders including to/from BFPO addresses, the Channel Islands and the Isle of Man; any such orders placed on our site will be cancelled and any payment taken will be refunded.

Please also note that for security reasons we will not despatch orders to PO Boxes and/or freight forwarding companies and we reserve the right to cancel any orders that do not conform to this policy without any further explanation. Certain high value items (e.g. card printers and printer ribbons) may only be delivered to the cardholders billing address; we will advise you of that in the product description page.

Generally yes, although there are some exceptions. Certain high value items such as card printers or card ribbons can only be delivered to the cardholder billing address. We will advise of this restriction on the product detail page. If you ask us to deliver your order to a different address and any of those items are included in your order we may contact you via email or telephone to advise you of the situation and obtain your instructions. If, despite all our efforts, we are unable to contact you within a reasonable amount of time we may have to cancel your order.

Due to the high risk of fraud we do not dispatch orders to PO Box addresses or addresses of freight forwarding companies under any circumstances. We reserve the right to cancel any such orders without any further explanations. The only exception that we can make is if the freight forwarding company is the actual purchaser of the items.

Most items can be dispatched via our Free 2-3 day standard delivery service; however in rare circumstances this is not possible. If that is the case, and you request delivery to one of the areas not covered by our Next day service, you will see this message and will not be able to place an order online with us. We do apologise for the inconvenience and we are working to solve this problem; in the meantime, you can call us or email us requesting a call-back and we will be happy to take your order and quote you delivery costs over the phone.

We accept Credit or Debit card payments via HSBC Secure ePayments. Cards accepted include Visa Debit, Visa Credit, Maestro UK, MasterCard and Solo. Please note that we only accept payments from cards issued in the UK. When you place an order, at the final stage of the checkout process you will be redirected to the HSBC Secure Payments web site where you will be asked to enter your card details. Once your payment is approved by HSBC you will be automatically taken back to our order confirmation page.

Unfortunately, not at this time. We only accept orders from customers who are UK residents and we can only deliver to Mainland UK addresses. We do not accept Overseas orders including to/from BFPO addresses, the Channel Islands and the Isle of Man; any such orders placed on our site will be cancelled and any payment taken will be refunded.

If you make your purchase as a consumer (e.g. your billing address is a residential address and you do not provide us with a VAT number) then the Distance Selling Regulations (2000) apply to you. Under the Regulations you have the right to return your purchase within seven working days of receipt. Goods must be in unused condition and, whenever practically possible, their packaging must be unopened. You should inform us in writing by post or email of your decision to return the goods within seven days of receipt. If you have already received the goods then you must return them to us at your expense as soon as possible; if you do not do so we may arrange to collect the goods from your address, however we will deduct any reasonable cost of recovering the goods from any refund due to you. If you inform us in writing that you wish to cancel the order before you have actually received the goods, but after they have been dispatched, you have the option to reject the delivery once it arrives; please note that in this case we reserve the right to deduct from any refund due to you any direct Royal Mail or courier charges that we incur when the goods are returned to us. We will advise you of the amount of such charges when we process your refund. We aim to refund the money that you paid for goods returned to us, less any return delivery charges incurred by us, as soon as possible and in any case no later than thirty days after you informed us that you wish to return the goods.

Returns for Business Purchasers

If you purchase the items for business use then the Distance Selling Regulations (2000) do not apply. You will still be able to return items for any reason within seven working days of receipt, however we reserve the right to charge a restocking fee for any goods returned.

Faulty or damaged items

Any goods that arrive damaged or are faulty when received can be returned to us free of charge for a replacement or a refund. You should contact us as soon as possible via phone or email for instructions.

Please contact us by phone or email with the details of the problem and if appropriate we can issue you with a Returns Authorisation number.

Please refer to the informationon our Contact Us form.

In order to allow us to offer you a better service we ask you to create an account the first time you place an order with us.

Creating an account only takes a few minutes and gives you many benefits, such as the ability to check the status of your order, view your order history, manage your addresses and more.